Refund policy

Refund & Return Policy

Effective Date: February 1, 2026 Last Updated: February 1, 2026

At NanoNerds, we stand behind the quality of our products. This policy outlines the terms and conditions for returns and refunds. Please read carefully before making a purchase.

Return Eligibility

Return Window

You may request a return within 30 days of the delivery date confirmed by tracking.

Eligible Items

To be eligible for a return, items must meet all of the following conditions:

Requirement Details
Usage Product must be less than 50% used
Condition Product must be in its original packaging
Proof You must provide a written explanation for the return
Timeframe Return request must be submitted within 30 days of delivery

Non-Returnable Items

The following items are NOT eligible for return or refund:

  • Opened magnesium electrolyte powder — Due to hygiene and safety concerns, opened powder products cannot be returned
  • Products that are 50% or more used
  • Products returned without prior authorization
  • Products damaged due to customer misuse or negligence
  • Products purchased during final sale or clearance promotions (if applicable)
  • Gift cards

Return Process

Step 1: Request Authorization

Before returning any item, you must contact us to request a Return Merchandise Authorization (RMA):

  1. Email [support@nanonerds.com] with your order number
  2. Provide the reason for your return in writing
  3. Include photos of the product showing its current condition and usage level
  4. Wait for our approval and return instructions

Returns sent without prior authorization will not be accepted and will be returned to sender at your expense.

Step 2: Ship Your Return

Once approved:

  1. Securely package the item(s) to prevent damage during transit
  2. Ship to the address provided in your RMA approval
  3. Use a trackable shipping method — we are not responsible for lost return shipments
  4. Retain your tracking number as proof of shipment

Step 3: Receive Your Refund

  • Refunds are processed within 5-10 business days after we receive and inspect your return
  • Refunds are issued to the original payment method only
  • You will receive an email confirmation when your refund is processed

Return Shipping Costs

Standard Returns

You are responsible for return shipping costs. The cost of return shipping will be deducted from your refund amount.

  • We recommend using a trackable shipping service
  • We are not responsible for items lost or damaged during return transit
  • Original shipping charges are non-refundable

Defective or Incorrect Items

If you received a defective or incorrect item:

  • Contact us within 7 days of delivery with photos of the issue
  • We will either:
    • Provide a prepaid return label (return shipping at our expense), OR
    • Send a replacement without requiring a return (at our discretion)
  • Do not discard defective items until instructed

Refund Details

Refund Amount

Scenario Refund Amount
Standard return Product price minus return shipping cost
Defective/incorrect item Full product price
Original shipping Non-refundable (except for our error)

Refund Method

  • Refunds are issued to the original payment method only
  • No cash refunds, store credit, or alternative payment methods
  • Credit card refunds may take an additional 5-10 business days to appear on your statement, depending on your financial institution

Partial Refunds

We reserve the right to issue partial refunds for:

  • Items returned in a condition inconsistent with what was described
  • Items showing more usage than stated in the return request
  • Items missing original packaging or components

Exchanges

We do not offer direct exchanges. If you wish to exchange an item:

  1. Return the original item following this policy
  2. Place a new order for the desired item

Order Cancellations

  • Before shipping: Contact us immediately. If the order has not yet shipped, we will cancel it and issue a full refund.
  • After shipping: The order cannot be canceled. You may refuse delivery or return the item once received, subject to this policy. Return shipping costs will apply.

Fraud and Abuse Policy

We maintain a zero-tolerance policy for return fraud and abuse.

What Constitutes Abuse

  • Filing multiple returns with false or exaggerated claims
  • Returning products that are more used than stated
  • Claiming items were defective when they were not
  • "Wardrobing" (using products and returning them)
  • Submitting returns for items not purchased from NanoNerds
  • Any attempt to deceive or defraud

Consequences

If we determine that return abuse or fraud has occurred:

  • Your account will be permanently banned
  • Future orders will be refused and canceled
  • We reserve the right to refuse refunds on pending returns
  • We may pursue legal action to recover losses
  • Your information may be reported to fraud prevention services

We track return patterns across all accounts and payment methods. Abuse will be detected.

Dispute Resolution

If you have a concern about your order or our products:

  1. Contact us first at [support@nanonerds.com]
  2. We are committed to resolving issues fairly and promptly
  3. Most concerns can be resolved within 48-72 hours

Filing a chargeback or payment dispute without first contacting us is a violation of our Terms of Service and may result in account termination and collection efforts for the disputed amount plus fees.

Contact Us

For return or refund inquiries:

NanoNerds Email: [support@nanonerds.com] Website: [www.nanonerds.com]

Please include your order number in all correspondence.

Policy Changes

We reserve the right to modify this policy at any time. Changes will apply to orders placed after the modification date. The policy in effect at the time of your purchase will govern your return.

By making a purchase, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.